What do Mentoring & Coaching Guides do with clients? 

Guides work with clients in real-world settings, homes, communities, coffee shops, hiking trails, workplaces, helping build life skills, routines, and confidence through everyday experiences. Sessions might include grocery shopping, time management, mindfulness practice, or community engagement, depending on each client's goals.

How often do you meet, and how long are sessions?

Session frequency is customized to each client's needs, some meet once a week, others two to four times. Most sessions last about 1.5 hours. The schedule is flexible and adjusts as goals evolve.

How long is the program?

Program length varies depending on the client's needs and goals. Some clients benefit from a handful of months of support, others from a longer engagement. There's no fixed timeline. But we believe that longer term clients see the most success.

When can I expect to see changes?

Change is gradual and looks different for everyone. Small shifts, improved motivation, better coping skills, can appear quickly for some and take longer for others. More significant, lasting changes typically take longer and are supported by consistent mentoring, accountability, and reinforcement of new skills over time.

How do I contact my Mentoring & Coaching Guide with questions? 

Your Guide's contact information is provided at the start of services. We prefer to communicate through scheduled meetings for anything substantive. Email is used for scheduling purposes only. Guides are available during working hours, we ask that after-hours and weekend contact be held until the next business day.

Do you meet in person or virtually? 

Both. We meet clients in person within Boulder County (and the Denver area if we have someone available) and virtually for those outside our service area or who prefer it. Sessions can also shift to virtual during inclement weather, illness, or travel. We follow BVSD weather notices for safety decisions. Travel outside Boulder County is available for a small additional fee.

Do parents or family members have contact with the Mentoring & Coaching Guides?

Yes. We offer an initial call with the Guide during the first week, followed by additional calls in weeks 3, 7, and 10. After that, Guides provide written updates every two weeks for the first 8 weeks, then monthly. Additional calls can be scheduled at any time. Updates are tailored to respect the client's privacy while keeping families informed of progress and any significant concerns.

Will the Mentoring & Coaching Guide communicate with my loved one's therapist or other providers?

Yes, with appropriate consent. We reach out to other care providers to ensure a cohesive approach. Collaborating with therapists and other professionals helps align our mentoring and coaching with the therapeutic goals already in place.

Do you offer support for families? 

Yes. We offer meetings with our Family Support Specialist, with the first meeting complimentary. We offer additional sessions for $125/session.

What is your cancellation policy? 

We require 48 hours notice for all cancellations. Cancellations with less than 48 hrs notice incur the full session fee.

How are activity costs handled? 

Activity costs during sessions, coffee, admission fees, and similar expenses, cover both the client and Mentoring & Coaching Guide and are billed back to the paying party in our regular billing cycle. We keep expenses minimal and obtain approval in advance for any larger costs.

What if I have a billing question? 

Contact our billing department directly at accounting@expandmentoring.com.

What is your rate? 

Rates vary depending on services and session frequency. Because every client's situation is different we don't offer a one-size-fits-all pricing structure. 

We believe cost shouldn't be a barrier to getting support, which is why we also offer a sliding scale for those who qualify. Contact us directly and we'll walk you through the options.

Do you take insurance? 

We operate on a private-pay basis. There is currently no insurance billing code for mentoring and coaching services.

How is my information kept confidential? 

All client information is kept private. Details are only shared with parents or guardians when necessary and with the client's consent, unless a safety concern requires disclosure. During family updates, we share logistical information while strictly protecting sensitive client details.

What happens in an emergency or crisis? 

Expand is not a crisis service. In the event of an emergency, we will assist in contacting the appropriate authorities or emergency services. Guides are available to clients between sessions by phone and text for check-ins, but crisis situations should be directed to emergency services immediately.